Here at eLuxury, our 10” Gel Memory Foam Mattress and our new 12" Foam and Latex Innerspring Hybrid Mattresses have quickly become our hottest and most sought-after items. Although we hope you fall in love with the mattress when you purchase one, we understand sometimes not everything works for everyone. That is why we offer each customer who purchases a mattress a risk-free, 120 night trial period to take it for a spin and see if it works! If it doesn't, we will have it picked up at your home and you will receive a full refund, no questions asked.
Another great part of the return policy is this: If your mattress doesn't work for you, it will be donated to those in need. We donate all of our used mattresses to shelters and different charitable organizations throughout the country.
Once you contact our Customer Service team within your 120 day trial period, our search for a local charity will begin. We work with many charities around the United States such as The Salvation Army, St. Vincent de Paul, the YMCA, Catholic Charities, the YWCA, United Caring Services, ECHO Housing Corp., and many other small local shelters and organizations.
Once we have found a charity in your area able to come and pick up the mattress, we will contact you and let you know the name of the charity and the date they will arrive. It's that easy!
A “BIG” shout out to all the charities who help assist us in this process!!! THANK YOU!!
All this said, our mattresses are some of our most well-reviewed items; Customers absolutely adore them! But if there are any issues, we are here to help. If you have any questions at all, email us at firstname.lastname@example.org or call at 1-800-977-7433.