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Frequently Asked Questions

Frequently Asked Questions


  • How do I check my order status?
    Check your order status by logging into your account and navigating to your account dashboard. Once there, you will see a list of all your orders and their current status. If you used guest checkout and have questions about the status of your order, please contact our customer service team at
  • How can I cancel my order?
    Please reach out to us immediately if you need to cancel your order. You can call us at (800) 977-7433 or send us an email with your order number at
  • Oops! I entered the wrong shipping address. What do I do?
    If you notice an error on your order, please reach out right away to let us know. We will do everything we can to correct the order before it is picked up by the carrier.


  • What payment options do you offer?
    We accept all major credit cards (including American Express), PayPal, Apple Pay (on iOS devices), Google Pay, and we offer fantastic financing with Bread Payments.
  • Where do I apply my discount code?
    Once you click ‘checkout’ from your cart, you will be prompted to enter a discount code on the first page of checkout.
  • Will I be charged tax?
    You will only be charged tax if your shipping address is in Colorado, Florida, Indiana, Kansas, Kentucky, New Jersey, Tennessee, Texas, or Washington.


  • What shipping carrier do you use?
    We use FedEx and USPS for most shipments.
  • I need my order fast. Do you offer expedited shipping?
    Yes – we offer 2-(business)day expedited shipping for select products at checkout. Please allow 1-2 business days in processing time prior to shipment. Check out our shipping information here.
  • Do you ship internationally?
    Currently, we only ship within the contiguous United States.
  • Where is my order shipping from?
    Your order ships from our headquarters in Evansville, Indiana.



  • Are your products sold in brick and mortar stores?
    No, we do not have a brick and mortar location, however, all of our products are available for purchase online.
  • Do you offer wholesale accounts for retailers, drop shippers, or interior designers?
    Yes! Check out our wholesale division site here, or contact us at (800) 977-7433.
  • Are your products Made in America?
    We are proud to be a veteran-owned and operated company based in the heart of the Midwest. We partner with companies in America and all over the world in our global supply chain to deliver quality products found in homes and businesses across the country.
  • For all questions about our privacy policy and terms of use, please see our Privacy Policy and Terms of Use