eLuxury.com Return Policy
You have our word that we will do everything that we can to make sure returning your product is not necessary. However, should the need arise for any reason, please call us at 1-800-977-7433 or email us at firstname.lastname@example.org to obtain authorization for a full refund or exchange. Please request this refund or exchange within 30 days of receiving your order.
For all returns within the 30 day return period, with the exception of mattresses* and personalized products**, eLuxury will provide a prepaid return label, but the customer is responsible for fitting the item back into the box provided or finding a suitable box to send the item back in. eLuxury will not be responsible for providing a second box for returns. We will take appropriate action via refund or replacement immediately upon receipt.
*We offer a 120 Day return policy for mattresses and a free pick up. Item will not be required to fit back into the box.
**Personalized items, such as the Monogrammed Robes and Personalized Dog Beds, will only be eligible for returns in cases of product defects or quality issues.
Our international policy varies slightly due to the high cost of global shipping. Thus, for all international orders, we can only honor free returns for full refund/exchange requests that result from an error on our part. However, we remain committed to ensuring all customers are ultimately satisfied. Please note that not all international locations permit prepaid labels. In this case, eLuxury will refund any shipping costs that the customer is forced to pay to return products in the case of a mistake or misship made by our company. In cases of accidental orders made by the customer or customer errors during the initial ordering process resulting in an incorrect order, eLuxury will not be responsible for the cost of return shipment. But, we will process the return for a refund or exchange when received if it is within the 30 Day window as listed above. (Shipping times not included in this 30 day period)