You have our word that we will do everything we can to make sure returning your product is not necessary. However, should the need arise, please call us at 1 (800) 977-7433 or email us at email@example.com to obtain authorization for your return. Returns may only be accepted within 30 days of receiving your order. Returned items must be in original, saleable condition for a full refund in the original form of payment. All Clearance or discontinued products are final sale and not eligible for returns. Exchanges are not accepted at this time.
For all returns within the 30-day return period, with the exception of mattresses*, the customer is responsible for fitting the items back into the box provided or finding a suitable box to send them back in. eLuxury will not be responsible for providing a second box for returns. Optionally, we are happy to provide a return label to our customers at a discounted rate.
1701 N. Heidelbach
Evansville, IN 47711
*We offer a 120-day Money Back Guarantee for mattresses. The customer is responsible for removal of the mattress.
Q: What do I do if I suspect my order was damaged in transit?
A: First, make note of the damage with the delivery driver if possible. Then, reach out to our Customer Service team at firstname.lastname@example.org and provide pictures of the damage to the package and product. We will provide a resolution promptly.
Q: My product has a manufacturing defect. Can I get a replacement?
A: Quality is important to us at eLuxury, so if you suspect your product is defective, let us know. We ask that you contact us within 30 days of receipt of your order and provide pictures of any visible defects. To receive a replacement of your defective item, contact us at email@example.com.
Q: I received the wrong product. How do I get what I ordered?
A: We make every effort to ensure your order is shipped correctly the first time, but if you do find an error on your order, contact us at firstname.lastname@example.org and we will correct your shipment right away.