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Return Policy Information

Return Policy Information
Buying a Mattress Online and Need to Return

Here at eLuxury, our  10” Gel Memory Foam Mattress and our new  12" Foam and Latex Innerspring Hybrid Mattresses have quickly become our hottest and most sought-after items. 

We are proud to be one of the best online mattress companies and are happy to offer the best return policy out there! Let us tell you all about it! 

Best Mattress Return Policy in the Business

Although we hope you fall in love with the mattress when you purchase one, we understand sometimes not everything works for everyone. And, if you have have read any online mattress company reviews, you will know that eLuxury is not only one of the best online mattress companies, we have the best return policy to boot! 

That is why we offer each customer who purchases a mattress a risk-free, 120 night trial period to take it for a spin and see if it works! If it doesn't, we will have it picked up at your home and you will receive a full refund, no questions asked. In a world of no return policies on mattresses from Brick and Mortar stores, buying a mattress online from eLuxury is now the best way to get a great product with a great return policy. Another great part of the return policy is this: If your mattress doesn't work for you, it will be donated to those in need. We donate all of our used mattresses to shelters and different charitable organizations throughout the country.

Need a Mattress Return Set Up? It's Easy! 

Due to the return policy and the raving reviews, we maintain that eLuxury is the best place to buy a mattress online or anywhere. Given, we are a little biased, but our returns policy does show how confident that we are about our products. 

If you decide that you need us to begin a mattress return, all that you need to do is contact our Customer Service team within your 120 day trial period and our search for a local charity will begin. We work with many charities around the United States such as The Salvation Army, St. Vincent de Paul, the YMCA Catholic Charities, the YWCA, United Caring Services, ECHO Housing Corp., and many other small local shelters and organizations.

Once we have found a charity in your area able to come and pick up the mattress, we will contact you and let you know the name of the charity and the date they will arrive. It's that easy! 

A “BIG” shout out to all the charities who help assist us in this process!!! THANK YOU!

How it Works

Email our CS Team

Just send us a quick email.

We'll Arrange a Pick Up

A charity will pick it up.

You'll get a Full Refund

You get your money back! 

Best Return Policy of All Online Mattress Companies

All this said, our mattresses are some of our most well-reviewed items; Customers absolutely adore them! Check out online mattress company reviews and see for yourself! But if there are any issues, we are here to help. If you have any questions at all, email us at or call at 1-800-977-7433. 

Have you had any experiences with returning an online mattress with us or any other company? If so, let us know in the comment section below! 

comments ( 1 )

Anthony Smithia
Aug 29, 2018

One final piece of advice – don’t forget about comfort! An uncomfortable mattress can disrupt your sleep by causing you to wake frequently or to come out of deep sleep to light sleep. This type of disrupted sleep will not be as restorative and will actually increase your perception of pain.

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