eLuxury Official Blog
Behind the Scenes: Customer Service
I have worked in the customer service field for over 20 years. I have worked in a small gift store, a hotel, and a big box electronics store and none of them expected or delivered the same customer service standards as we do here at eLuxurySupply.
When I first was introduced to the company, I was quite surprised at the lengths that are taken to make sure our customers are happy. The mentality here is not what we can’t do, but what we can do to make sure our customers are satisfied with their purchase. This is one of the main reasons I joined the company. I came from an environment of very strict policies, I have made many customers angry over the years by telling customers what I can't do for them. I was so happy to finally come to a company that still has grass root values and will do whatever possible to make sure our customers are happy with their purchase.
We are a small team, six months ago, we were a team of 3. Now we are a team of 5 and growing everyday. We do have a call center that will take your call 24 hours, and of course you can email us any time. Our core 5 are here during the business hours of 7:30 am to 5:00 pm CST, we will get your phone calls, chats and emails. We do respond to every email quickly and generally within 12 hours.
My favorite part of the job is getting to speak with customers from all over the world. The funny thing is everyone has the same question, Which is the best? The best towels 900 gsm vs 600 gsm, the best sheets viscose rayon from bamboo vs Egyptian cotton, the best mattress pad, or the best pillow. We ask a few simple questions and we can find the best product for each of them. We want to make sure we get the product that best fits each persons needs.
We spend our days striving to deliver the highest customer service standards possible, I have become so accustomed to our standards, I find myself critiquing the customer service reps everywhere I go. I can guarantee you will not find a better customer service team out there, than ours. I am proud to be apart of a team, we do truly go above and beyond to make every customer experience the best possible experience.